Wisevoice Wiki - User contributions [en]

Messages

2022-05-23T07:46:03Z

Andrei:

Messages are components used to configure the virtual agent's replies.

[[File:message.png|600px]]

Messages contain a text that will be used as the main response. If the channel is callcenter the text will be vocalized.

Each message can also have a media url that will be sent together with the text. Configure the media url in the bottom right corner of each text variant.

You can create multiple text variants from which the agent will select a random one by pressing the "Add new" button.

To insert user session data like extracted entities in a message use the syntax {{<entity name>}}. E.g. "Salut {{nume}}!"

For text based channels the agent will also send a list of suggestion that will be displayed above the keyboard.
[[File:message3.png|600px]]

The action list is useful for the call center client and other custom clients. By example when implementing a native app custom client using the API integration you can send custom actions to the client that can trigger certain business logic, like turning on the flash.

System actions:
*Stop - close phone call
*Redirect:<phone_number> - redirect phone call
*Hold - hold phone call
*keyboard-input:<number of characters> - enable keyboard input for phone call
*only-keyboard-input:<number of characters> - enable keyboard input for phone call
*assign_to_wisevoice_crm / assign_to_wisevoice_crm:[department] / assign_to_zendesk_crm / assign_to_facebook
*hide-chat-input-console - hide text input for chat

Other special syntax:
*[pause:<float seconds>]

Other channel specific settings are available in the tab dedicated to that channel.

For example the Callcenter channel have extra settings for handling silences with no user input.

Checking the Template list checkbox will cause the suggestions to display vertically on facebook.
''Other message templates are coming soon.''

Messages

2021-04-09T08:36:53Z

Andrei:

Messages are components used to configure the virtual agent's replies.

[[File:message.png|600px]]

Messages contain a text that will be used as the main response. If the channel is callcenter the text will be vocalized.

Each message can also have a media url that will be sent together with the text. Configure the media url in the bottom right corner of each text variant.

You can create multiple text variants from which the agent will select a random one by pressing the "Add new" button.

To insert user session data like extracted entities in a message use the syntax {{<entity name>}}. E.g. "Salut {{nume}}!"

For text based channels the agent will also send a list of suggestion that will be displayed above the keyboard.
[[File:message3.png|600px]]

The action list is useful for the call center client and other custom clients. By example when implementing a native app custom client using the API integration you can send custom actions to the client that can trigger certain business logic, like turning on the flash.

For callcenter integrations there are three supported actions:
*Stop
*Redirect:<phone_number>
*Hold
*keyboard-input:<number of characters>
*only-keyboard-input:<number of characters>
*assign_to_wisevoice_crm / assign_to_zendesk_crm / assign_to_facebook

Other special syntax:
*[pause:<float seconds>]

Other channel specific settings are available in the tab dedicated to that channel.

For example the Callcenter channel have extra settings for handling silences with no user input.

Checking the Template list checkbox will cause the suggestions to display vertically on facebook.
''Other message templates are coming soon.''

Messages

2020-12-02T14:56:57Z

Andrei:

Messages are components used to configure the virtual agent's replies.

[[File:message.png|600px]]

Messages contain a text that will be used as the main response. If the channel is callcenter the text will be vocalized.

Each message can also have a media url that will be sent together with the text. Configure the media url in the bottom right corner of each text variant.

You can create multiple text variants from which the agent will select a random one by pressing the "Add new" button.

To insert user session data like extracted entities in a message use the syntax {{<entity name>}}. E.g. "Salut {{nume}}!"

For text based channels the agent will also send a list of suggestion that will be displayed above the keyboard.
[[File:message3.png|600px]]

The action list is useful for the call center client and other custom clients. By example when implementing a native app custom client using the API integration you can send custom actions to the client that can trigger certain business logic, like turning on the flash.

For callcenter integrations there are three supported actions:
*Stop
*Redirect:<phone_number>
*Hold
*keyboard-input:<number of characters>
*only-keyboard-input:<number of characters>

Other special syntax:
*[pause:<float seconds>]

Other channel specific settings are available in the tab dedicated to that channel.

For example the Callcenter channel have extra settings for handling silences with no user input.

Checking the Template list checkbox will cause the suggestions to display vertically on facebook.
''Other message templates are coming soon.''

Messages

2020-11-09T14:01:37Z

Andrei:

Messages are components used to configure the virtual agent's replies.

[[File:message.png|600px]]

Messages contain a text that will be used as the main response. If the channel is callcenter the text will be vocalized.

Each message can also have a media url that will be sent together with the text. Configure the media url in the bottom right corner of each text variant.

You can create multiple text variants from which the agent will select a random one by pressing the "Add new" button.

To insert user session data like extracted entities in a message use the syntax {{<entity name>}}. E.g. "Salut {{nume}}!"

For text based channels the agent will also send a list of suggestion that will be displayed above the keyboard.
[[File:message3.png|600px]]

The action list is useful for the call center client and other custom clients. By example when implementing a native app custom client using the API integration you can send custom actions to the client that can trigger certain business logic, like turning on the flash.

For callcenter integrations there are three supported actions:
*Stop
*Redirect:<phone_number>
*Hold
*keyboard-input:<number of characters>

Other special syntax:
*[pause:<float seconds>]

Other channel specific settings are available in the tab dedicated to that channel.

For example the Callcenter channel have extra settings for handling silences with no user input.

Checking the Template list checkbox will cause the suggestions to display vertically on facebook.
''Other message templates are coming soon.''

Messages

2020-11-09T13:30:29Z

Andrei:

Messages are components used to configure the virtual agent's replies.

[[File:message.png|600px]]

Messages contain a text that will be used as the main response. If the channel is callcenter the text will be vocalized.

Each message can also have a media url that will be sent together with the text. Configure the media url in the bottom right corner of each text variant.

You can create multiple text variants from which the agent will select a random one by pressing the "Add new" button.

To insert user session data like extracted entities in a message use the syntax {{<entity name>}}. E.g. "Salut {{nume}}!"

For text based channels the agent will also send a list of suggestion that will be displayed above the keyboard.
[[File:message3.png|600px]]

The action list is useful for the call center client and other custom clients. By example when implementing a native app custom client using the API integration you can send custom actions to the client that can trigger certain business logic, like turning on the flash.

For callcenter integrations there are three supported actions:
*Stop
*Redirect:<phone_number>
*Hold
*keyboard-input:<number of characters>

Other channel specific settings are available in the tab dedicated to that channel.

For example the Callcenter channel have extra settings for handling silences with no user input.

Checking the Template list checkbox will cause the suggestions to display vertically on facebook.
''Other message templates are coming soon.''

Microsoft Teams

2020-09-07T13:13:40Z

Andrei:

In order to use Wisevoice as a bot under your MS Teams account, settings and configuration must be applied in Wisevoice. Until this is done properly, a message containing "Inactive Teams Integration" will be displayed in the bot.

[[File:error_16px.png|left]]
Wisevoice bot for Microsoft Teams requires a valid subscription to Wisevoice, according to currently available plans.
[[File:error_16px.png|left]]
The steps below must be performed by a user with Admin privileges in Azure Portal and by a Wisevoice Administrator.

== Configure Microsoft Teams integration ==
In Azure Portal go to Azure Active Directory and copy the Directory (tenant) ID.
[[File:Tenant_ad.png|none]]

In Wisevoice Webapp, login and then create a new project and activate the Microsoft Teams integration.
In the integration modal fill the input with the tenant id copied from Azure Active Directory and click "Verify and save".

[[File:Wisevoice_tenant.png|none]]

== Uers settings in Azure ==
Go to Azure portal again and click "User settings" on the left sidebar. Then click "Manage how end users launch and view their applications" under the "Enterprise applications" option.
Check "Users can request admin consent to apps they are unable to consent to" and then pick your current account to be the admin consent requests reviewer.

[[File:enterprise_app_settings.png|none]]

Now you can add users in your organization this way: Azure Active Directory -> Users -> New user.

[[File:New_user.png|none]]

The first user who uses the app will have to request admin consent, request which will appear at this path: Azure Active Directory -> Enterprise applications -> Admin consent requests.
== Install app ==
Login to your Microsoft Teams app and go to Apps tab on the left sidebar.
Search for "Chatbot by Wisevoice" and click the Add button.

[[Category:Client integrations]]

Microsoft Teams

2020-09-07T13:10:09Z

Andrei:

In order to use Wisevoice as a bot under your MS Teams account, settings and configuration must be applied in Wisevoice. Until this is done properly, a message containing "Inactive Teams Integration" will be displayed in the bot.

[[File:error_16px.png|left]]
Wisevoice bot for Microsoft Teams requires a valid subscription to Wisevoice, according to currently available plans.
[[File:error_16px.png|left]]
The steps below must be performed by a user with Admin privileges in Azure Portal and by a Wisevoice Administrator.

== Configure Microsoft Teams integration ==
In Azure Portal go to Azure Active Directory and copy the Directory (tenant) ID.
[[File:Tenant_ad.png|none]]

In Wisevoice Webapp, login and then create a new project and activate the Microsoft Teams integration.
In the integration modal fill the input with the tenant id copied from Azure Active Directory and click "Verify and save".

[[File:Wisevoice_tenant.png|none]]

== Uers settings in Azure ==
Go to Azure portal again and click "User settings" on the left sidebar. Then click "Manage how end users launch and view their applications" under the "Enterprise applications" option.
Check "Users can request admin consent to apps they are unable to consent to" and then pick your current account to be the admin consent requests reviewer.

[[File:enterprise_app_settings.png|none]]

Now you can add users in your organization this way: Azure Active Directory -> Users -> New user.

[[File:New_user.png|none]]

== Install app ==
Login to your Microsoft Teams app and go to Apps tab on the left sidebar.
Search for "Chatbot by Wisevoice" and click the Add button.

[[Category:Client integrations]]

File:New user.png

2020-09-07T13:09:31Z

Andrei:

Microsoft Teams

2020-09-07T13:09:07Z

Andrei:

In order to use Wisevoice as a bot under your MS Teams account, settings and configuration must be applied in Wisevoice. Until this is done properly, a message containing "Inactive Teams Integration" will be displayed in the bot.

[[File:error_16px.png|left]]
Wisevoice bot for Microsoft Teams requires a valid subscription to Wisevoice, according to currently available plans.
[[File:error_16px.png|left]]
The steps below must be performed by a user with Admin privileges in Azure Portal and by a Wisevoice Administrator.

== Configure Microsoft Teams integration ==
In Azure Portal go to Azure Active Directory and copy the Directory (tenant) ID.
[[File:Tenant_ad.png|none]]

In Wisevoice Webapp, login and then create a new project and activate the Microsoft Teams integration.
In the integration modal fill the input with the tenant id copied from Azure Active Directory and click "Verify and save".

[[File:Wisevoice_tenant.png|none]]

== Uers settings in Azure ==
Go to Azure portal again and click "User settings" on the left sidebar. Then click "Manage how end users launch and view their applications" under the "Enterprise applications" option.
Check "Users can request admin consent to apps they are unable to consent to" and then pick your current account to be the admin consent requests reviewer.

[[File:enterprise_app_settings.png|none]]

Now you can add users in your organization this way: Azure Active Directory -> Users -> New user.

[[File:new_user.png|none]]

== Install app ==
Login to your Microsoft Teams app and go to Apps tab on the left sidebar.
Search for "Chatbot by Wisevoice" and click the Add button.

[[Category:Client integrations]]

Microsoft Teams

2020-09-07T13:06:42Z

Andrei:

In order to use Wisevoice as a bot under your MS Teams account, settings and configuration must be applied in Wisevoice. Until this is done properly, a message containing "Inactive Teams Integration" will be displayed in the bot.

[[File:error_16px.png|left]]
Wisevoice bot for Microsoft Teams requires a valid subscription to Wisevoice, according to currently available plans.
[[File:error_16px.png|left]]
The steps below must be performed by a user with Admin privileges in Azure Portal and by a Wisevoice Administrator.

== Configure Microsoft Teams integration ==
In Azure Portal go to Azure Active Directory and copy the Directory (tenant) ID.
[[File:Tenant_ad.png|none]]

In Wisevoice Webapp, login and then create a new project and activate the Microsoft Teams integration.
In the integration modal fill the input with the tenant id copied from Azure Active Directory and click "Verify and save".

[[File:Wisevoice_tenant.png|none]]

== Uers settings in Azure ==
Go to Azure portal again and click "User settings" on the left sidebar. Then click "Manage how end users launch and view their applications" under the "Enterprise applications" option.
Check "Users can request admin consent to apps they are unable to consent to" and then pick your current account to be the admin consent requests reviewer.

[[File:enterprise_app_settings.png|none]]

== Install app ==
Login to your Microsoft Teams app and go to Apps tab on the left sidebar.
Search for "Chatbot by Wisevoice" and click the Add button.

[[Category:Client integrations]]

File:Enterprise app settings.png

2020-09-07T13:06:04Z

Andrei:

Microsoft Teams

2020-09-07T13:05:16Z

Andrei:

In order to use Wisevoice as a bot under your MS Teams account, settings and configuration must be applied in Wisevoice. Until this is done properly, a message containing "Inactive Teams Integration" will be displayed in the bot.

[[File:error_16px.png|left]]
Wisevoice bot for Microsoft Teams requires a valid subscription to Wisevoice, according to currently available plans.
[[File:error_16px.png|left]]
The steps below must be performed by a user with Admin privileges in Azure Portal and by a Wisevoice Administrator.

== Configure Microsoft Teams integration ==
In Azure Portal go to Azure Active Directory and copy the Directory (tenant) ID.
[[File:Tenant_ad.png|none]]

In Wisevoice Webapp, login and then create a new project and activate the Microsoft Teams integration.
In the integration modal fill the input with the tenant id copied from Azure Active Directory and click "Verify and save".

[[File:Wisevoice_tenant.png|none]]

== Uers settings in Azure ==
Go to Azure portal again and click "User settings" on the left sidebar. Then click "Manage how end users launch and view their applications" under the "Enterprise applications" option.
Check "Users can request admin consent to apps they are unable to consent to" and then pick your current account to be the admin consent requests reviewer.

== Install app ==
Login to your Microsoft Teams app and go to Apps tab on the left sidebar.
Search for "Chatbot by Wisevoice" and click the Add button.

[[Category:Client integrations]]

File:Wisevoice-320.png

2020-09-03T13:55:07Z

Andrei:

File:Wisevoice-900.png

2020-09-03T12:25:56Z

Andrei:

File:Rsz 11logo.png

2020-09-02T07:33:26Z

Andrei:

File:Logo.png

2020-09-02T07:10:25Z

Andrei:

Microsoft Teams

2020-08-31T11:25:08Z

Andrei:

Microsoft Teams

2020-08-31T11:20:21Z

Andrei:

Microsoft Teams

2020-08-31T11:18:37Z

Andrei:

Microsoft Teams

2020-08-31T11:18:27Z

Andrei:

File:Error 16px.png

2020-08-31T11:18:00Z

Andrei:

Microsoft Teams

2020-08-31T11:17:38Z

Andrei:

File:Error.png

2020-08-31T11:11:40Z

Andrei:

Microsoft Teams

2020-08-31T11:11:29Z

Andrei:

Microsoft Teams

2020-08-31T11:03:25Z

Andrei:

In order to use Wisevoice as a bot under your MS Teams account, settings and configuration must be applied in Wisevoice. Until this is done properly, a message containing "Inactive Teams Integration" will be displayed in the bot.

== Configure Microsoft Teams integration ==
In Azure Portal go to Azure Active Directory and copy the Directory (tenant) ID.
[[File:Tenant_ad.png|none]]

In Wisevoice Webapp, login and then create a new project and activate the Microsoft Teams integration.
In the integration modal fill the input with the tenant id copied from Azure Active Directory and click "Verify and save".

[[File:Wisevoice_tenant.png|none]]

[[Category:Client integrations]]

File:Wisevoice tenant.png

2020-08-31T10:58:43Z

Andrei:

Microsoft Teams

2020-08-31T10:58:31Z

Andrei:

In order to use Wisevoice as a bot under your MS Teams account, settings and configuration must be applied in Wisevoice. Until this is done properly, a message containing "Inactive Teams Integration" will be displayed in the bot.

== Configure Microsoft Teams integration ==
In Azure Portal go to Azure Active Directory and copy the Directory (tenant) ID.
[[File:Tenant_ad.png|none]]

[[File:Wisevoice_tenant.png|none]]

[[Category:Client integrations]]

File:Tenant ad.png

2020-08-31T10:54:07Z

Andrei:

Microsoft Teams

2020-08-31T10:53:58Z

Andrei:

In order to use Wisevoice as a bot under your MS Teams account, settings and configuration must be applied in Wisevoice. Until this is done properly, a message containing "Inactive Teams Integration" will be displayed in the bot.

== Configure Microsoft Teams integration ==
In Azure Portal go to Azure Active Directory and copy the Directory (tenant) ID.
[[File:Tenant_ad.png|none]]

[[Category:Client integrations]]

Microsoft Teams

2020-08-31T10:48:30Z

Andrei:

In order to use Wisevoice as a bot under your MS Teams account, settings and configuration must be applied in Wisevoice. Until this is done properly, a message containing "Inactive Teams Integration" will be displayed in the bot.

== Configure Microsoft Teams integration ==
In Azure Portal go to Azure Active Directory and copy the Directory (tenant) ID.
[[File:Tenant_example.png]]

[[Category:Client integrations]]

File:Tenant example.png

2020-08-31T10:37:46Z

Andrei:

Microsoft Teams

2020-08-31T10:37:36Z

Andrei:

In order to use Wisevoice as a bot under your MS Teams account, settings and configuration must be applied in Wisevoice. Until this is done properly, a message containing "Inactive Teams Integration" will be displayed in the bot.

== Get Microsoft Active Directory tenant id ==
[[File:Tenant_example.png]]

[[Category:Client integrations]]

Microsoft Teams

2020-08-31T10:34:31Z

Andrei:

In order to use Wisevoice as a bot under your MS Teams account, settings and configuration must be applied in Wisevoice. Until this is done properly, a message containing "Inactive Teams Integration" will be displayed in the bot.

== Get Microsoft Active Directory tenant id ==
[[File:Tenant_id.png]]

[[Category:Client integrations]]

File:Tenant id.png

2020-08-31T10:33:44Z

Andrei:

Microsoft Teams

2020-08-31T10:33:31Z

Andrei:

In order to use Wisevoice as a bot under your MS Teams account, settings and configuration must be applied in Wisevoice. Until this is done properly, a message containing "Inactive Teams Integration" will be displayed in the bot.

== Get Microsoft Active Directory tenant id ==
[[File:tenant_id.png]]

[[Category:Client integrations]]

Microsoft Teams

2020-08-31T10:33:09Z

Andrei:

In order to use Wisevoice as a bot under your MS Teams account, settings and configuration must be applied in Wisevoice. Until this is done properly, a message containing "Inactive Teams Integration" will be displayed in the bot.

== Get Microsoft Active Directory tenant id ==
[[File:Example.jpg]]

[[Category:Client integrations]]

MediaWiki:Sidebar

2020-08-31T08:06:11Z

Andrei:

MediaWiki:Sidebar

2020-08-31T08:05:37Z

Andrei:

MediaWiki:Sidebar

2020-08-31T08:04:31Z

Andrei:

Microsoft Teams

2020-08-31T07:19:35Z

Andrei:

In order to use Wisevoice as a bot under your MS Teams account, settings and configuration must be applied both in Azure Portal and Wisevoice. Until this is done properly, a message containing "Inactive Teams Integration" will be displayed in the bot.

[[Category:Client integrations]]

Microsoft Teams

2020-08-31T07:10:10Z

Andrei: Created page with "In order to use Wisevoice as a bot under your MS Teams account, settings and configuration must be applied both in Azure Portal and Wisevoice. Until this is done properly, a m..."

Category:Client integrations

2020-08-31T06:57:34Z

Andrei: Blanked the page

Category:Client integrations

2020-08-28T09:53:49Z

Andrei: Created page with "ye"