Wisevoice Wiki - User contributions [en]

Intents

2024-07-17T08:06:38Z

Stefan:

Intents are components used to detect the intention from user input.

[[File:intents.png|600px]]

The detection is based on the expression examples that can be added in the detail view.

The detection will match all the expression examples and other similar expressions.

There are two levels of detection. The first one is rule based, combining grammar rules, synonym lists and entity matching. The second level is the NLP level that uses deep learning to understand the general meaning of the example expressions and detect other expressions with similar meaning. It is recommended to have at the very least 10 examples before activating the NLP detection for an intent.

It is recommended that for each intent based ramification you add a fallback intent that will be selected if no other intent was matched.
To make an intent the fallback intent check the '''This is a Default Intent''' checkbox in the detail view.

Wisevoice Builder

2024-07-16T15:48:36Z

Stefan: /* Wisevoice Platform Wiki */

== Wisevoice Platform Wiki ==

Welcome to the Wisevoice Platform Wiki. This platform enables the development and deployment of advanced virtual assistants using various methods, ensuring a robust and efficient solution for handling internal and external queries. This wiki is intended for implementation specialists and provides detailed technical information to help you navigate and utilize the Wisevoice platform effectively.

=== Introduction ===
Wisevoice is a comprehensive platform designed for developing virtual assistants that can handle various user interactions through multiple communication channels. The platform offers three main methods for developing virtual assistants:

* Visual Flow Builder: Understand and map intents, entities, service calls, and data processing using an intuitive visual interface.
* Questions and Answers Editor: Create and manage Q&A pairs for straightforward query handling.
* Generative AI Workspace: Upload documents or scrape websites to train a generative AI for answering questions based on organizational data.

=== Key Features ===

* '''Generative AI for Organizational Support:''' AI-powered solutions for handling queries with precision and security across multiple channels.
* '''No-Code Virtual Assistant Builder:''' Create advanced conversational AI using a visual flow builder, integrating business applications, and processing data seamlessly.
* '''Integrated CRM for Customer Interaction Management:''' Manage and track customer interactions, seamlessly switching between AI and human operators.
* '''Multilanguage and Omnichannel Support:''' Ensure consistent user interactions across Webchat, Email, SMS, WhatsApp, Phone, social platforms, Microsoft Teams, and more.
* '''Comprehensive Reporting and Analytics:''' Track user interactions, team performance, and resource utilization for continuous improvement.

Wisevoice Builder

2024-07-16T15:47:01Z

Stefan:

== Wisevoice Platform Wiki ==

Welcome to the Wisevoice Platform Wiki. This platform enables the development and deployment of advanced virtual assistants using various methods, ensuring a robust and efficient solution for handling internal and external queries. This wiki is intended for implementation specialists and provides detailed technical information to help you navigate and utilize the Wisevoice platform effectively.

=== Introduction ===
Wisevoice is a comprehensive platform designed for developing virtual assistants that can handle various user interactions through multiple communication channels. The platform offers three main methods for developing virtual assistants:

* Visual Flow Builder: Understand and map intents, entities, service calls, and data processing using an intuitive visual interface.
* Questions and Answers Editor: Create and manage Q&A pairs for straightforward query handling.
* Generative AI Workspace: Upload documents or scrape websites to train a generative AI for answering questions based on organizational data.

=== Key Features ===

* **Generative AI for Organizational Support:** AI-powered solutions for handling queries with precision and security across multiple channels.
* **No-Code Virtual Assistant Builder:** Create advanced conversational AI using a visual flow builder, integrating business applications, and processing data seamlessly.
* **Integrated CRM for Customer Interaction Management:** Manage and track customer interactions, seamlessly switching between AI and human operators.
* **Multilanguage and Omnichannel Support:** Ensure consistent user interactions across Webchat, Email, SMS, WhatsApp, Phone, social platforms, Microsoft Teams, and more.
* **Comprehensive Reporting and Analytics:** Track user interactions, team performance, and resource utilization for continuous improvement.