Wisevoice Builder - Revision history

Stefan: /* Wisevoice Platform Wiki */

2024-07-16T15:48:36Z

‎Wisevoice Platform Wiki

Stefan at 15:47, 16 July 2024

2024-07-16T15:47:01Z

Admin: /* Dialog definition */

2020-01-22T17:53:29Z

‎Dialog definition

Admin: /* Integration configurations */

2020-01-22T17:52:47Z

‎Integration configurations

Admin at 12:54, 19 November 2019

2019-11-19T12:54:10Z

Admin: Admin moved page Getting started to Wisevoice Builder without leaving a redirect

2019-11-17T15:27:26Z

Admin moved page Getting started to Wisevoice Builder without leaving a redirect

Admin at 15:24, 17 November 2019

2019-11-17T15:24:41Z

Admin: /* Integration configurations */

2019-11-17T15:15:39Z

‎Integration configurations

Admin: Admin moved page The basics to Getting started without leaving a redirect

2019-11-17T14:51:08Z

Admin moved page The basics to Getting started without leaving a redirect

Admin: /* Integration configurations */

2019-11-17T14:43:18Z

‎Integration configurations

@@ Line 12: / Line 12: @@
 === Key Features ===
-* **Generative AI for Organizational Support:** AI-powered solutions for handling queries with precision and security across multiple channels.
+* '''Generative AI for Organizational Support:''' AI-powered solutions for handling queries with precision and security across multiple channels.
-* **No-Code Virtual Assistant Builder:** Create advanced conversational AI using a visual flow builder, integrating business applications, and processing data seamlessly.
+* '''No-Code Virtual Assistant Builder:''' Create advanced conversational AI using a visual flow builder, integrating business applications, and processing data seamlessly.
-* **Integrated CRM for Customer Interaction Management:** Manage and track customer interactions, seamlessly switching between AI and human operators.
+* '''Integrated CRM for Customer Interaction Management:''' Manage and track customer interactions, seamlessly switching between AI and human operators.
-* **Multilanguage and Omnichannel Support:** Ensure consistent user interactions across Webchat, Email, SMS, WhatsApp, Phone, social platforms, Microsoft Teams, and more.
+* '''Multilanguage and Omnichannel Support:''' Ensure consistent user interactions across Webchat, Email, SMS, WhatsApp, Phone, social platforms, Microsoft Teams, and more.
-* **Comprehensive Reporting and Analytics:** Track user interactions, team performance, and resource utilization for continuous improvement.
+* '''Comprehensive Reporting and Analytics:''' Track user interactions, team performance, and resource utilization for continuous improvement.

@@ Line 1: / Line 1: @@
-The Wisevoice Builder provides access to development of virtual conversational agents.
+== Wisevoice Platform Wiki ==
-A project defines an individual virtual agent. The project configurations consists of two main areas:
+Welcome to the Wisevoice Platform Wiki. This platform enables the development and deployment of advanced virtual assistants using various methods, ensuring a robust and efficient solution for handling internal and external queries. This wiki is intended for implementation specialists and provides detailed technical information to help you navigate and utilize the Wisevoice platform effectively.
-== Integration  configurations==
+* Visual Flow Builder: Understand and map intents, entities, service calls, and data processing using an intuitive visual interface.
-There are 3 types of integrations:
+=== Key Features ===
-== Dialog definition ==
+* **Generative AI for Organizational Support:** AI-powered solutions for handling queries with precision and security across multiple channels.
+* **No-Code Virtual Assistant Builder:** Create advanced conversational AI using a visual flow builder, integrating business applications, and processing data seamlessly.
-There are two ways of defining a dialog:
+* **Integrated CRM for Customer Interaction Management:** Manage and track customer interactions, seamlessly switching between AI and human operators.
-*'''The Q&A module''' offers a simple way of defining question and answer pairs. The content defined as Q&A is accessible to the chat user at any point in the conversation regardless of the context. ''(coming soon)''
+* **Multilanguage and Omnichannel Support:** Ensure consistent user interactions across Webchat, Email, SMS, WhatsApp, Phone, social platforms, Microsoft Teams, and more.
-*'''Conversation Flows''' are visual maps of dialog trees used to define more complex scenarios. A project can contain multiple conversation flows that are triggered in different situations.
+* **Comprehensive Reporting and Analytics:** Track user interactions, team performance, and resource utilization for continuous improvement.

@@ Line 17: / Line 17: @@
 There are two ways of defining a dialog:
 *'''The Q&A module''' offers a simple way of defining question and answer pairs. The content defined as Q&A is accessible to the chat user at any point in the conversation regardless of the context. ''(coming soon)''
 *'''Conversation Flows''' are visual maps of dialog trees used to define more complex scenarios. A project can contain multiple conversation flows that are triggered in different situations.

@@ Line 11: / Line 11: @@
 *Communication channels, such as SIP Callcenter, Web Chat, Facebook, SMS, Telegram and API that can be consumed by custom clients
 *External services integrations, such as UiPath and API
-*Customer service integrations ''(coming soon)''
+*Customer service integrations such as Zendesk or Salesforce
 == Dialog definition ==

@@ Line 16: / Line 16: @@
 There are two ways of defining a dialog:
-*'''The Q&A module''' offers a simple way of defining question and answer pairs. The content defined as Q&A is accessible to the chat user at any point in the conversation regardless of the context.
+*'''The Q&A module''' offers a simple way of defining question and answer pairs. The content defined as Q&A is accessible to the chat user at any point in the conversation regardless of the context. ''(coming soon)''
 *'''Conversation Flows''' are visual maps of dialog trees used to define more complex scenarios. A project can contain multiple conversation flows that are triggered in different situations.

← Older revision	Revision as of 15:27, 17 November 2019
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@@ Line 10: / Line 10: @@
 There are 3 types of integrations:
-*Communication channels, such as: SIP Callcenter, Web Chat, Facebook, SMS, Telegram, API
+*Communication channels, such as SIP Callcenter, Web Chat, Facebook, SMS, Telegram, API
-*External services integrations, such as: UiPath, API
+*External services integrations, such as UiPath, API
 *Customer service integrations ''(coming soon)''

← Older revision	Revision as of 14:51, 17 November 2019
(No difference)