Difference between revisions of "Wisevoice Builder"

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The Wisevoice Builder provides access to development of virtual conversational agents.
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== Wisevoice Platform Wiki ==
  
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A project defines an individual virtual agent. The project configurations consists of two main areas:
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Welcome to the Wisevoice Platform Wiki. This platform enables the development and deployment of advanced virtual assistants using various methods, ensuring a robust and efficient solution for handling internal and external queries. This wiki is intended for implementation specialists and provides detailed technical information to help you navigate and utilize the Wisevoice platform effectively.
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*Integration configurations
 
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*Dialog definition
 
  
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=== Introduction ===
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Wisevoice is a comprehensive platform designed for developing virtual assistants that can handle various user interactions through multiple communication channels. The platform offers three main methods for developing virtual assistants:
  
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== Integration  configurations==
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* Visual Flow Builder: Understand and map intents, entities, service calls, and data processing using an intuitive visual interface.
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* Questions and Answers Editor: Create and manage Q&A pairs for straightforward query handling.
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* Generative AI Workspace: Upload documents or scrape websites to train a generative AI for answering questions based on organizational data.
  
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There are 3 types of integrations:
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=== Key Features ===
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*Communication channels, such as SIP Callcenter, Web Chat, Facebook, SMS, Telegram and API that can be consumed by custom clients
 
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*External services integrations, such as UiPath and API
 
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*Customer service integrations ''(coming soon)''
 
  
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== Dialog definition ==
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* '''Generative AI for Organizational Support:''' AI-powered solutions for handling queries with precision and security across multiple channels.
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* '''No-Code Virtual Assistant Builder:''' Create advanced conversational AI using a visual flow builder, integrating business applications, and processing data seamlessly.
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There are two ways of defining a dialog:
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* '''Integrated CRM for Customer Interaction Management:''' Manage and track customer interactions, seamlessly switching between AI and human operators.
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*'''The Q&A module''' offers a simple way of defining question and answer pairs. The content defined as Q&A is accessible to the chat user at any point in the conversation regardless of the context.
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* '''Multilanguage and Omnichannel Support:''' Ensure consistent user interactions across Webchat, Email, SMS, WhatsApp, Phone, social platforms, Microsoft Teams, and more.
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*'''Conversation Flows''' are visual maps of dialog trees used to define more complex scenarios. A project can contain multiple conversation flows that are triggered in different situations.  
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* '''Comprehensive Reporting and Analytics:''' Track user interactions, team performance, and resource utilization for continuous improvement.
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For example a medical clinic might have the content of it's project structured the following way:  
 
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*A Q&A collection that contains answers to general questions like the location of the clinic and working hours.
 
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*One conversation flow for creating new appointments
 
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*A second conversation flow for canceling appointments
 
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*A third conversation flow for routing between the first two. This flow is triggered by inbound calls from patients, asks for the call reason and triggers either the new appointment or the cancelation flow
 
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*A forth conversation flow for confirming appointments. This flow is triggered by API calls from the clinic's business logic server and generates outbound calls to the patients asking for confirmation.
 

Latest revision as of 15:48, 16 July 2024

Wisevoice Platform Wiki

Welcome to the Wisevoice Platform Wiki. This platform enables the development and deployment of advanced virtual assistants using various methods, ensuring a robust and efficient solution for handling internal and external queries. This wiki is intended for implementation specialists and provides detailed technical information to help you navigate and utilize the Wisevoice platform effectively.

Introduction

Wisevoice is a comprehensive platform designed for developing virtual assistants that can handle various user interactions through multiple communication channels. The platform offers three main methods for developing virtual assistants:

  • Visual Flow Builder: Understand and map intents, entities, service calls, and data processing using an intuitive visual interface.
  • Questions and Answers Editor: Create and manage Q&A pairs for straightforward query handling.
  • Generative AI Workspace: Upload documents or scrape websites to train a generative AI for answering questions based on organizational data.

Key Features

  • Generative AI for Organizational Support: AI-powered solutions for handling queries with precision and security across multiple channels.
  • No-Code Virtual Assistant Builder: Create advanced conversational AI using a visual flow builder, integrating business applications, and processing data seamlessly.
  • Integrated CRM for Customer Interaction Management: Manage and track customer interactions, seamlessly switching between AI and human operators.
  • Multilanguage and Omnichannel Support: Ensure consistent user interactions across Webchat, Email, SMS, WhatsApp, Phone, social platforms, Microsoft Teams, and more.
  • Comprehensive Reporting and Analytics: Track user interactions, team performance, and resource utilization for continuous improvement.
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