Events

Event are entry points for the flow. They can only be created using the "Create Event" button. Event.png:300px:http://wiki.wisevoice.ai Events received from API calls can also contain custom data that will be inserted in the user's session. Events can either start a new conversation or interrupt an existing conversation. For example inside a conversation we can use a service to launch an UiPath job. When the job is finished it will trigger an UiPath event passing it the result data. By connecting a message to the UiPath event we can display the results of the job in the ongoing conversation.

The Event types supported at the moment are:

• Start - triggered when the user opens the chat or calls the virtual agent
• REST - triggered via API called by the business logic server
• UiPath - triggered by a UiPath component
• Consecutive error number exceeded - triggered when the agent passes a predefined number of consecutive unrecognized intents from the user input
• Time - triggered at a certain date and time; also supports recurring events
• Time from start - triggered after an interval from the first user interaction (e.g. one day after the first interaction); also supports recurring events and setting an hour of day
• Inactivity - triggered after an interval from the last user interaction (e.g. one day after the first interaction); also supports recurring events and setting an hour of day
• Call Finished -triggered when a sip call was finished